No kidding. That dispatcher’s attitude was pathetic. I understand that maybe they are just suppose to follow some kind of protocol, but she could have shown a little compassion. That poor girl (woman now) needed some kindness and reassurance and that dispatcher was cold to her.
Being a dispatcher isn’t the easiest job in the world either.
One thing not needed in dispatching is emotion.
I haven’t wanted to be too public about my shock on the call. I know the operator’s job is horrible, burn out must be overwhelming and you could hear it in the operator’s voice. I commented to my son, when the operator heard her terror, they should have been a bit more calming. Maybe even offer to stay on the phone with her. Something.
If you notice, none of the news media has commented on the 911 call. If it were handled more compassionately, you know that they would be raving about it.
He should have stayed on the phone with her.
dispathcher wanted her to hang up and wait for police to get there eventually.
whenseconds count police are HOURS away...