I haven’t wanted to be too public about my shock on the call. I know the operator’s job is horrible, burn out must be overwhelming and you could hear it in the operator’s voice. I commented to my son, when the operator heard her terror, they should have been a bit more calming. Maybe even offer to stay on the phone with her. Something.
If you notice, none of the news media has commented on the 911 call. If it were handled more compassionately, you know that they would be raving about it.
In an emergency, sympathy just makes a lot of people breakdown. Logic and repressed emotion will save lives.
It’s important for cool heads to extract information quickly so rescue can take the proper steps.
A sobbing breakdown by a victim can happen once they are safe.
Isn’t that just common sense?