misunderstanding? they are required by law to permit service dogs.
also, service dogs are extremely well trained, usually better than police dogs, so no worries about them trying to get into things.
Yes, misunderstanding, as in “a failure to understand,” in this case a failure on the part of the employees to recognize service animals other than guide dogs for the blind. The management of “Wawa,” whatever the freep that is, should add this concept to their employees’ training.