As someone who has to deal with their application support at work, I’m not surprised. They’re horrible. Try to open a ticket with them, and the response that you get is from someone in Mexico who has difficulty understanding and expressing themselves in English. A lot of time is wasted trying to clarify what they’re telling you. And the end result is no resolution at all, just a suggestion to upgrade to the next version (which may or may NOT help the issue, but also has new ones of its own that make the situation worse).
Here at work I had to send back a faulty printer for the third time! The guy I was helping me got angry with me after I repeatedly told him to let me speak to his manager. (I bought a warranty on it). After the guy finally let me speak to his manager, the manager told me he would have one shipped over night to me. We will see if this remanufactured peice of garbage works this time.
They sold me a lemon laptop and it;s probably the only mass lawsuit ever attempted for a laptop which was the DV series in 2007.
It was returned to be ‘fixed’ FIVE times which was unheard of. I prayed back then, that the CEO Mark hurd would get his ass kicked somewhere in his later life.
HP is hands down, 5 years in...my longest boycott of a product. Worst customer tech service in history. Not even Dell could match their ineptitude..
“Try to open a ticket with them, and the response that you get is from someone in Mexico who has difficulty understanding and expressing themselves in English.”
Information superhighway destroying our economy by working as it was designed to to ping!