I have a battery BMS monitor bought 4 months ago on ebay. Chinese made, sent from China. It has two dead sensor inputs. Cannot get them to simply send a replacement. They wanted a screenshot which I sent. They expect me to foot the cost of sending back to China. $125 item.
What a crock.
In the end, ebay did everything they could TO INTERFERE with commincation between seller and buyer. No way to do direct email or get a phone number.
INTERFERE.
That doesn’t sound good. It’s always a struggle trying to buy anything these days given the poor quality of Cheap Chinese Crap.
That is so typical of stuff sent directly from China. Amazon has lots of Chinese sellers and it’s about impossible to contact the sellers. I bought a patio cart to hold my pizza oven and it arrived with three manufacturing defects such that the parts wouldn’t go together. I got the cart 95% assembled before I found the defective parts. Amazon kept insisting I disassemble the cart and ship it back. I told them I was not going to do that and to escalate. After lots of escalations, they sent me a new cart on an advance replacement basis. I got the part out of the new box, finished the cart, put the defective parts in the new cart box, and shipped it back to them. They paid the return postage.
Moral of the story: keep escalating and hammering on them.