[Lurkinanloomin]

My son’s iphone keeps restarting over and over again.
Can this be fixed?
He’s convinced he needs a new phone.

[House Atreides]

My son’s iphone keeps restarting over and over again.
Can this be fixed?
He’s convinced he needs a new phone.
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Many parents have noticed that when new iPhones come out sometimes children will discover they need a new iPhone for a variety of reasons.

[Swordmaker]

Can this be fixed?

Maybe. Do a full reinstall of the iOS. See if that solves the problem. If not, make an appointment with the closest Apple Store's Genius Bar and have them do a diagnostic on it. Sometimes they can fix it. . . or if it's a known problem, exchange it for a replacement.

[FourtySeven]

Be careful when dealing with Apple “support” would be my advice. (Post 46 of that thread in case it doesn’t load automatically). You’ll note after reading that horrible story that I had the same issue your son is apparently having. So be warned. They aren’t all they are cracked up to be, IMO.

Also note, I spent 3 days on the phone trying to resolve the issue, including sending them numnerous “diagnostic reports” that did nothing to solve the issue. I eventually did get a new phone but that was of course only the start of the “fun”.

Bottom line advice, surrender to two realities: 1. You’ll just have to make a “Genius” Bar appointment and yes probably have to wait a week or more for just that (and don’t even be 1 minute late!). And even then you’ll probably have to give up your phone for a replacement. But don’t dare go into a store expecting to just get a replacement. You’ll be treated like crap (“Sir, you need to make a Genius Bar appointment. But my phone is broken can’t you see that? It doesn’t matter, you still need to make an appointment).

2. Do *not* let them try to take your phone away and send you a new one (assuming your son’s phone is under warranty). Make them give you a new phone on the spot. There is *zero* reason they can’t (they have tons of new phones in the back). If it’s not under warranty then yes, just buy a new phone. It’s absolutely not worth the few hundred bucks in savings given the extreme hassle I described in the linked post above.

Finally if you can convince yourself that Android phones are just as secure say “screw it” to Apple and get an Android. The only reason I stick with Apple after that outrageous level of “service” is because no one has been able to convince me Androids are just as secure. But if you are so convinced just drop the worthless brick in the nearest garbage bin is my best advice.