Posted on 07/10/2018 1:55:16 PM PDT by lowbridge
PayPal wrote to a woman who had died of cancer saying her death had breached its rules and that it might take legal action as a consequence.
The firm has since acknowledged that the letter was "insensitive", apologised to her widower, and begun an inquiry into how it came to be sent.
-snip
He has now received a letter addressed in her name, sent to his home in Bucklebury, West Berkshire.
It was headlined: "Important: You should read this notice carefully."
It said that Mrs Durdle owed the company about £3,200 and went on to say: "You are in breach of condition 15.4(c) of your agreement with PayPal Credit as we have received notice that you are deceased... this breach is not capable of remedy."
(Excerpt) Read more at bbc.com ...
Read your contracts. Dying is a breech of contract.
This is what you get when immature, social wall flower geeks run a show.
I am sure she replied “you can dig me up and kiss my arse”.
Employees are required to notify management before dying on the job....................
Could I humbly suggest, for their consideration when it might be convenient, another possible explanation.
at least she WAS dead. My hubby got informed he was dead while applying for a CC to Lowes. I got the card in my name instead.
It didn’t say that her death breached its rules. It may be written in the UK, but it’s still English.
This is artificial intelligence at work. It’s absolutely right, that dying is not capable of remedy, but the AI program was not written with rules that prevent sending letters to dead people.
You are in breach of condition 15.4(c) of your agreement with PayPal Credit as we have received notice that you are deceased...
You are right that this is a badly programed auto letter at work. Have a copy of each programed response printed out and read by an actual human would catch something like this.
Monty Python was a documentary.
Who knew??
Mandatory three week notice required.
You can’t die but you can use the restroom with witch you, “identify”.
One of the founders of paypal is a gay republican.
Sounds like what happened after my Mother-in-Law passed away. We were contacted by the organization that manages the retirement home where she lived. They told us that Mrs. xxx terminated her residence without giving notice, and did we know why she left. At least the jerk on the phone was mildly apologetic when we told him she had died.
Yeah, when my mom passed away this year there were a couple of people that demanded that I put her on the phone to cancel her accounts (health insurance & a credit card). This was after I had told them multiple times that she had died. I told them I was happy to send them a death certificate...but they kept insiting to talk to her.
I always seem to have problems w/paypal, so I don’t use it, but isn’t it used to pay for stuff? Is paypal trying to collect on a debt, which they have a right to do from the estate?
Is there some other arrangement w/paypal that someone would have that would be canceled due to death?
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