“It looks like UHC has been paying ignoramuses for “creative ways to say no” rather than competent doctors to sort through cases by their honest merit.”
Had she received instant approval, still only a slight chance of the required planetary alignment of eligibility and matching doner. Plus her remaining healthy enough to receive.
They didn’t even grant her the dignity of claiming that. They issued a pack of lies. They’re now eating it.
And anyhow, if she odds-on would not have been in position to complete the procedure, what would it have hurt to tell the truth and grant it in principle. If it never happened, UHC would be out nothing for it.