[Wuli]

“The old VA system was very good.”

I thought it was horrible.

[rlmorel]

Most likely it was "Very Good" for some people in some tasks...and a portion of those people, well, they WILL hate the new system. An ENORMOUS part of the success of this is due to HOW the new system is implemented, and how people are trained in it. Institutions often make poor decisions in implementation, and then go cheap on training, and the race to the bottom is on. So many implementations fail due to these two things.

[tired&retired]

“I thought it was horrible.”

I’m curious in what way it was horrible for you.

My experience is that the medical records system is good, but not all the people using it are.