“I thought it was horrible.”
I’m curious in what way it was horrible for you.
My experience is that the medical records system is good, but not all the people using it are.
Bears repeating.
And this is not necessarily a knock on the VA...it is a knock on the government, which is far larger and has a lot of connections to various things...including the VA.
I have known many people who work at the VA, and there are a lot of good people.
I had VA staff I interacted with that had various lengths of VA experience; some long time and some recent.
It took forever for all of them to get to the information or point in the system with the right information we/they were looking for. I’d get my records printed out periodically and instead of it having any organization it was a gross records dump you had to wade through forever to make sense of.