I had VA staff I interacted with that had various lengths of VA experience; some long time and some recent.
It took forever for all of them to get to the information or point in the system with the right information we/they were looking for. I’d get my records printed out periodically and instead of it having any organization it was a gross records dump you had to wade through forever to make sense of.
My wife is a VA Dr. She’s been working for them 30 years and with the current medical records system since 1998 when it began. We even have security access from our home for when she is “On Call” covering the ER.
She is counting down the months to her retirement in 2019. She can’t wait.