I made an appointment about 18 hours in advance. An emergency came up and I called before the office opened and left a message cancelling the appointment. I was having a problem with My Chart or I would have also left a message there also.
I got an email the next day about the missed appointment. I called and explained I had left a message. The following day I got a phone call and I again explained that I did call. They said it wasn’t 24 hours in advance. I told them the appointment wasn’t made 24 hours in advance. The following day I got a letter in the mail. That was the last straw. I called and wasn’t real nice. She said she would ask the office manager to remove the mark. I told her not to bother, I would find another doctor. I did find another doctor.
They called a couple days later to let me know the missed appointment had been removed from my file.
I will never see another Mercy Health doctor again.
I have had so many horror stories with them.
A few that have increased my chances of getting cancer. I refused to pay those bills and they never said a word. Another error where they didn’t send my prescription in, even though they said they did. I went from Wed. A before Thanksgiving until Mos. evening causing me to have simple partial seizures.
I sat in their waiting rooms long past their 15 minute rule that applies to us peon patients.
My husband’s insurance only allows him to see Mercy doctor
s. He was 18 minutes late yesterday due to an accident on the road. They said they needed special permission to see him.
If you only knew the level of miscommunication and mismanagement going on...different word meanings to different education level...experience...word accents...simple human brain fogs..errors in speaking...ambient noise interference...misguided policies...human tiredness...patient indifference..patient ignorance...budget control...drug shortages...emergencies..people calling in sick..people working while ill...personnel animosities...harassment...computer failure...bad handwriting..short staffing.etc.
All above contribute to glaring errors which occur and are somehow corrected before getting to patient..but some get through...