Apple iPhone 6s Battery replacement for devices
made in September and October 2015
Ping!
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Posted on 12/02/2016 4:11:04 PM PST by Swordmaker
Apple has posted the following statement on their Chinese website:
We care deeply about our customers and take seriously concerns they have about their Apple products. After hearing reports from iPhone customers whose devices unexpectedly shut down, we thoroughly looked into these reports, and collected and analyzed devices.
We found that a small number of iPhone 6s devices made in September and October 2015 contained a battery component that was exposed to controlled ambient air longer than it should have been before being assembled into battery packs. As a result, these batteries degrade faster than a normal battery and cause unexpected shutdowns to occur. It’s important to note, this is not a safety issue.
To help our customers who are experiencing this issue, we are replacing batteries in affected devices, free of charge. iPhone 6s owners can easily find out if their device is eligible by typing in their device’s serial number on the iPhone 6s Program for Unexpected Shutdown Issues web page. We apologize for any inconvenience this has caused customers.
We also want our customers to know that an iPhone is actually designed to shut down automatically under certain conditions, such as extremely cold temperature. To an iPhone user, some of those shutdowns might seem unexpected, but they are designed to protect the device’s electronics from low voltage.
We looked for any other factors that could cause an iPhone to shut down unexpectedly. After intensive investigations, no new factors have been identified. We will continue to monitor and analyze customer reports.
We encourage any customer who experiences an issue with an Apple product to visit an Apple Store or an Apple Authorized Service Provider, or to contact Apple Support.
MacDailyNews Take: Problem identified and free replacement program initiated and communicated. Good job, Apple!
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Intersting...
I have an iPhone 6. No problems and still working great.
GIGO.
apple has had some battery problems for a long time not just in a “few” iphone6’s. This is, I think, a much larger story then Apple wants to let on
I just got a new 7. Did the last update on my 6 and when it asked for the passcode and I was putting it in the screen went black. The phone was working just had a black screen. Went online and tried everything I found....black screen. Took it to the Apple Store. Burned out LED screen light. $130. I just got a new phone. Have had an iPhone since they first came out and never had a problem before.
you mean they catch on fire and explode?
That’s a feature!
Ha! No that’s a battery car. Ha! But some smartphone batteries can go down while you watch them and totally deplete in under an hour without your transmitting anything Like watching the gas gauge on a 1960’s Buick v-8. Ha! Down down down it goes.
I’m a software engineer, this is BS, they have a bug in their OS or a rogue core app that is causing this, it’s so ramdom they have been unable to replicate it and if they have looking at the bits hasn’t given them a clue on where to start. We bought a IPhone 6 last week for my 15 year old son, the very first day it was unusable, shutting down all the time, sent it back. Android is our future.
The link in the article leads to the Chinese web site. Is the problem confined to iPhones sold in China?
For later
No, but the majority of the iPhone 6Ses that are shutting down are in China due to Apple stocking up the US with phones made prior to the September/October 2015 window, while the Chinese iPhones were made during that period. However, there are some that are in the rest of the world and the battery exchange for the batteries assembled in September and October 2015 applies everywhere if your serial number shows your iPhone was made during that period.
No, Trump-a-L, it is not. There are over 1.1 BILLION iOS devices in the wild and this battery issue is affecting a small subset of the iPhone 6s model and it has been identified to a specific run of batteries, that comprise less than 1% of that 1.1 billion. If it were an OS issue, the number affected would be huge. It's not. Ergo, it isn't an iOS problem nor is it an app issue because none of the battery problem iPhones have the same app on all of them that is also not on all of the rest.
I have one. Nice to see a free battery replacement in my near future. Timely!
It is not battery related.
Post your proof or admit you really don't know anything of the kind that is factual. . . because there is no evidence for what you are claiming. Zip, nada, zero.
This issue is occurring on iPhone 5, 6, 6s. There are thousands and thousands of posts on it. Many of the issues are fixed by doing a factory Reset, or even a battery calibration, almost all fixes are “software or bits” related. In some cases ya, the battery is bad, but not even close to the majority. I did my homework on this issue, Apple has a serious issue they are unable to track down. Just do a search on “iPhone 6 shutting down randomly” in google, read the official blogs on the steps necessary to “fix” it and the thousands of replies from bewildered Apple fans. Sorry Apple Fan boy, I do know what I am talking about.
And there are approximately 800 million iPhones of those models in the wild, which means that after you discount for the ones that merely require a hard reset, which is always recommended after a major software upgrade to clear out mis-behaving apps, leaves at most a few hundred to a few thousand iPhones out of those 800 million or so, leaving a minuscule fraction of the entire universe of iPhones in the wild that may have a problem. That is far fewer than 0.1% of the iPhones in the wild that have such a battery problem. Ergo, it is NOT an iOS or universal app problem which could be easily identified if what you claim were true. As an engineer, you should be able to do this math easily.
"Thousands of complaints," especially when most of them are mere comments in reference to an original complainant, in a universe of over 1.1 billion devices does not translate to huge problems as you seem to be conflating this issue into. The statistics of these commentary forums have consistently been shown to have one complaint to approximately 80 comments from non-complainers, which should give you an idea of how many users are actually experiencing the issue enough to make an online complaint.
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