Posted on 08/16/2015 6:40:38 AM PDT by pabianice
For years I have been running Outlook 2003 Mail on my PC with Windows XP. I recently bought a used PC running Windows 7 and installed Office 365, which includes Outlook 2013.
I have used the same settings in Outlook 2013 as in the 2003 version, yet the mail function does not work. Sometimes "cannot connect," sometimes "test message failed." I use a POP/SMTP server where it says POP3. All other settings are identical. Occasionally the 2013 mail works; usually not. The other Office utilties work ok.
Can someone help?
Thanks.
Check the ports to make sure they are the same.
Someone may say I’m way off base but I have had to “sync” my email whenever I add a new computer or phone with a dedicated email address.
Maybe worth browsing Google about that subject until the right answer comes along!
“Check the ports to make sure they are the same.”
Definitely do this. I know my email service uses a different port number than the default.
Account settings —> More Settings —> Advanced tab
Also, if you have the wrong security settings it will use the wrong port.
Check your email provider (same as internet provider?) and see if they have a Frequently Asked Questions (FAQ) web page on setting up your email client. Port settings, encryption, and password setting should be listed. Last resort, call customer service. Good luck!
Could be your settings at your email provider changed. Either the ports, or your pop address is now a mail address.
I’m using Outlook 2000 on a Win7 machine, and it works with a few minor cramps. I do recall during the installation there was a choice that went by in a dialog box that was easy to miss. The thing ran poorly. I did a re-install and noticed the box the second time — something like “install backwards compatible” or something like the spirit of that. Ran fine after that. -—for what that may be worth.
How the heck do you activate it? There is no mail icon, and when I select mail at the Windows icon, it asks me if I want to change any of my email settings, bit doesn't offer to download or let me read any email. How do I access my mail? Thanks again.
bkmk
Are you using Norton’s anti-virus? I used to, until its firewall kept shutting out Outlook.
No. I use SpyBot.
Try Platte River Networks for all your email needs and questions.
I figured-out how to access Outlook 2013. The bad news is that it doesn’t work. When I use it, two of my three email accounts won’t run (”no such account,” “bad password,” etc.) I’ve had it with Outlook/Windows 7.
You need to set up each account separately, with port settings, passwords, etc. Alternatively, you can route (”forward”) your other accounts to the single account that is working. Go online to the other accounts and set email “forwarding” for now, until you get it working.
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