Help with iTunes/Windows issue?

[Politicalkiddo]

Hi, guys. I've been trying to solve my issue for hours without any luck. So any suggestions are appreciated. I plugged my iPhone into my laptop, hoping to put some music onto it, but iTunes says that it (iTunes) is not connected to the internet and that it cannot detect my iPhone. My laptop can, however, detect my iPhone.

Both my phone and my laptop are connected to the internet. I've tried updating my phone, Windows, and associated drivers with no luck. I have restarted my phone, my laptop, and iTunes several times. I have uninstalled all Apple programs and reinstalled them at least three times. I ran a diagnostic test that I found on the Microsoft website that deals with Windows Update problems, but to no avail. I have turned off my anti-virus and made sure that iTunes is allowed through my firewall.

The main problem I've encountered during the diagnostics tests that I've run is that my "Background Intelligent Transfer Service" will not start. I assume this is what has been causing the problem because I have found nothing else that could explain my problems. I have scoured the internet for ways to make it run, but despite trying numerous different suggestions, I still get error messages.

I have run a scan and it didn't find any malware or viruses. My laptop is an HP and is under a year old, if this helps. Thanks very much for any help. I am about ready to tear out my hair. :/

[free_life]

Itunes is malware, IMHO.

[Politicalkiddo]

Yeah. Can’t do much, though. :/

[minnesota_bound]

Uninstall iTunes, restart the pc then download a new copy and install. We get calls on this on occasion at work. See list of programs below you have to uninstall.
https://support.apple.com/en-gb/HT204275

iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later). On some systems, iTunes might install two versions of Apple Application Support. This is expected. If both are present, be sure to uninstall both versions.

Don’t uninstall these components in a different order, or only uninstall some of them. Doing so might have unintended effects.

[Politicalkiddo]

No dice. Still cannot connect to the internet and it won’t recognize my phone. Thank you, anyways.