Posted on 10/10/2014 12:06:45 PM PDT by Red Badger
A software bug has resulted in TV ratings being allocated incorrectly among broadcast and syndication programming since March, according to executives at Nielsen, the measurement service whose rankings form the basis of how advertisers pay for TV commercials.
At issue is a process used by the company when it moves from its initial survey of national ratings to its final one. When Nielsen calculates its early fast national ratings, some sources of viewership are not properly labeled and the data is put aside as all other television until they can be identified and tabulated properly. But Nielsen has discovered that some of that early unidentified data was improperly attributed to ABC programming, explained David Poltrack, chief research officer for CBS Corp., who said CBS contacted Nielsen about the issue three weeks ago, which he believes spurred the companys investigation.
Because of the error in its systems, we started to credit that viewing to different programs, explained Patricia McDonough, Nielsens senior VP of planning policy and analysis, in a Friday conference call with reporters. Some of that was done to the wrong source.
Executives said 98% to 99% of ratings would not be affected by more than .05 of a ratings point. Cable networks and local programming are unaffected by the snafu.
The issue came to light, Poltrack said, when CBS noticed ratings for a broadcast of ABCs Dancing With the Stars were increasing between the fast national tabulation and the final one, even though the show was preempted in two markets so that local stations could show home-team NFL football games. What CBS found, Poltrack said, was that all of the unidentified views in the fast national data were going to ABC. None of it was going to the proper network. It was all going to ABC. That resulted in ABC getting a big bump.
In a statement, ABC said, Our entire industry relies upon Nielsen for accuracy and veracity, and we hope that they can quickly resolve this issue. Were confident that the momentum weve seen across the network so far this season will continue, including delivery of the #1 new drama and the #1 new comedy on television. Nielsen executives declined to specify which networks were affected most.
Nielsen said it uncovered a technical error on October 6 that revealed incorrect measurement of national network TV ratings over several months, resulting in the incorrect attribution of small amounts of viewing. The error was introduced on March 2, the company said. The glitch affected both primetime and total day ratings, executives said.
Executives from at least two broadcast networks expect to be awarded some degree of viewership they might otherwise have lost. The numbers are not very large for us, Poltrack said. But the data could make a difference between [being] first or second for the week, or being up versus last year, or being flat versus last year, he said.
The measurement hiccup comes as Nielsen is under pressure to measure all kinds of new ways consumers have to watch video content that was once solely distributed by television. Nielsen has made strides to include viewing of streaming video available on desktops and laptops, smartphones and mobile tablets. But TV networks, who have seen their traditional ratings decline as would-be TV viewers splinter off to see video through this new panoply of methods, want the company to move more quickly to draw all views into a single tabulation that would show advertisers TV draws the mass of viewers they say they covet from the medium.
Glitches in data collection are not uncommon, said Poltrack, but TV networks want to be more certain that Nielsen is monitoring its efforts. Wed like to know what operational thing youre going to put in place so that you discover it, as opposed to us.
We were a neilson family once... once.
It was fun.
That was 15 years ago, and they’ve never asked us again...
Does this mean “Longmire” will be reinstated?
I love how they’re pretending a .05 error doesn’t matter. It didn’t when The Cosby Show got a 40.0. It matters a lot when plenty of shows are getting a 1.1 and a .05 difference could get them renewed — or cancelled.
OMG! CNN and MSNBC are slamming Fox News!
They didn’t like your choices of Gilligan’s Island re-runs and I Love Lucy.........................
so its possibly MSNBC has less than 17 daily viewers?
Or The Neighbors.......................
Boy! That was the first thing I thought of when I read the headline! LOL!
Are some Advertisers owed a refund? Should others be billed additionally?
Stole my thunder out of the gate.
What if nobody really was watching Modern Family?
Easy to do the same with Presidential vote counts?
I don’t understand why they can’t use cable company data. Surely the cable companies can tell who is watching what and when/
....or the NSA....................
Nobody watched Cosby in re-runs. Seinfeld - yes. Gilligan's Island - yes. Cosby - no.
Did they cancel Longmire? That sucks.
No they did not.
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