MICROSOFT WROTE MICROSOFT SYNC. That’s why it’s called Microsoft SYNC rather then FORD SYNC. Google before you comment.
It’s JUNK.
Yes, but Ford outlined what they wanted the system to do and accepted the delivered product from Microsoft.
They are both to blame for the lousy results, especially when you compare it to elegant systems like Chrysler's Uconnect2.
But you just want to blame MS and leave Ford blameless.