I know that feeling very well. I rented a U-Haul for a down and out family member and had a similar experience. Real nightmare.
Glad it worked out for you, and lesson learned.
Nightmare is the proper word. Five days of sheer terror. Loss of a great Federal contractor job (immediately, if you are accused of a felony you lose the job THEN), and if a conviction occured -- which my attorney said would be hard to beat, because the judge instructs the jury: "Read the contract. Who's name is on it? Was the car returned? No? Guilty." -- if a conviction occured, try and get a computer programming job with a felony. Not gonna happen.