"Either Apple is doing something right when it comes to quality control, or its restrictive warranty makes people less likely to have their systems repaired."
So, Mac users just junk their computer instead of having them fixed??? And then STILL report satisfaction with Apple's service? Right. Sure.
they spend so much for the computer that they dont want to look stupid when sonething fails on it, just like someone that buys an expensive foreign car thats a lemon, they tell you its the best car that they have ever had, until you talk to their
wife and she tell you that hes had it in the shop longer then hes had it at home...
LOL. I wish I could junk my 3 1/2 year old rev. A Powerbook and get a slick, new Macbook Pro but the darn thing is working just as well as the day I bought it and my wife won't let me replace it! BTW, I can't comment on the quality of Apple's service since I've never had a problem with any of my family's four Mac laptops.