Essays on the Patel Menace belong in breaking news.
Signed up just to post this?
IBTZ!
Absolutely. I called Sallie Mae Servicing two days ago--a govt education loan organization. After a few clicks, I got this fellow with an American first name having a heavy and pronounced Indian accent. He couldn't tell me one iota of what I was asking for. He repeated verbatem twice what the organization had already written in a letter I received. When I asked a question, he read off the content of my letter twice. Before he hung up, he asked if there was anything else he could help me with, I retorted that he didn't help me previously why would I think he would help me with anything else and hung up. I am so thoroughly disgusted.
"Or do you get someone in India that can't help you and just gives you the run around because they don't know any better"
I get plenty of that from my fellow Americans.
I have worked extensively in tech-support call centers. The reason they went to India is because the people working at the ones here generally knew nothing and cared even less. Turnover was MASSIVE.
We had a consutant come in to evaluate the employees when we were changing insurance companies. They were thinking about instituting drug testing. The consultant advised against it because in his estimation 80% of the work force couldn't pass a drug test.
You think you can't undrstand people in India? Try getting Shinequa in Memphis to explain TCP/IP to you.
You can blame India, but it is American youth that killed tech support in America.
My experience with imported Indians in the IT industry is that they are profoundly racist and usually seek to replace their American colleagues with other Indians.
ZOT!
Back to DU with you. Bye.
Welcome to FR!
Pardon to rudeness but, posting a bitch session vanity on your first thread is not really a good idea.
Personally, I agree with what your saying.
However, I agree with what you are saying.
Maybe we're deaf
Vanities, such as this, should be posted to General/Chat.
I have been visiting freerepublic for the past week. Few days back, some of the folks here wanted to ban Pepsi because it was headed by an Indian hindu woman...and now this ?
The reality of globalisation is, technology makes geography redundant, any work that can be done on a computer in US, can as well be done in India. And no, contrary to popular perception, I dont think an avg. American worker is somehow innately superior to an avg. Indian worker when it comes to writing C++ programs.
Some people have difficulty in accepting the fact the people are basically the same all over. There is this subconscious racism that leads an American like the the poster of this thread to get upset over outsourcing to India, but not to Ireland or Israel.
Because of technology and globalisation, we have for the first time in history a situation where hundreds of millions of Indian and Chinese workers and so on, now find themselves a part of the same labor pool as the US worker.
This is the reality. You may hate it, but thats just the way it is. The choice therefore is either to shout yourself hoarse for eternity hurling abuse at those damn Indians, or adapting yourself to the change...because the only thing permanent, is change.
Those who take advantage of the 'change' , prosper, those who waste their time complaing and crying, get chucked out.
Why are you singling out India? Call centers and outsourcing got to other countries too.
All in all my experiences have been extremely satisfactory. I really don't care who or where the support is, my primary concern is the end result.......
I can't believe it, but....IBTZ!!