To get change, you have to start with the company representative you are dealing with. You make it uncomfortable for them to do what management tells them to do. It trickles up. It’s how it works.
I hated doing it, but it is necessary if you want change.
Hassling some poor schmuck following the boss’s orders on private property where you have a choice to go elsewhere? Nope, people who do that deserve a bust in the chops IMHO.
Been on the other side of that enough to feel that people who make someone just following orders (on private property where you are not compelled by law to go) ‘uncomfortable’ are at best misinformed (and in my opinion in need of getting tasered and a few good whacks with a nightstick, but I’m just a working droid).
Sure.....rudeness is soooooo easy to explain away. Jerk