Hassling some poor schmuck following the boss’s orders on private property where you have a choice to go elsewhere? Nope, people who do that deserve a bust in the chops IMHO.
Been on the other side of that enough to feel that people who make someone just following orders (on private property where you are not compelled by law to go) ‘uncomfortable’ are at best misinformed (and in my opinion in need of getting tasered and a few good whacks with a nightstick, but I’m just a working droid).
Opinions vary on this. I learned over 40 years ago that if you have a complaint, you start by making it uncomfortable for the person serving you until they get their department manager, then you make it uncomfortable for them, etc. That is how you do it.
The customer is always right, right? ;)
I understand some disagree with this methodology, but opinions vary. And this actually works.
it not private property, most if not all big box stores are on land owned by someone else