I phoned 911 recently to report what turned out to be a minor traffic accident. The call was answered immediately and an ambulance showed up fairly soon, then 4 or 5 Florida Highway Patrol or deputies arrived. It was night and the FHP lights were so bright that it hurt my eyes to look at them. There must have been a little more to it as the cops stayed for nearly two hours.
The only thing that bothered me is the operator asked for my name and phone number. Now I assume that information had to have been shown on his screen the second the call came in. I didn’t really mind giving it to him but it still was just slightly irritating. I felt like I was being investigated.
They already had your name and number. it’s sent by the telco to them when you call.
asking is redundant and likely just to verify you are the actual caller.
That could be a boiler plate question as they don’t know necessarily that they are getting called by the owner of the phone.