Well, certainly....interesting in that they are getting screwed by their own government website even though they are getting special treatment.
Imagine all those dozens of millions out there with a health plan expiring on New Years Eve trying to do something - anything, and they don’t have an HHS on-site representative to personally handle their problems.
And the staff on the Hill is not immune from this.
Stories like this (their special status) will not play well (as you correctly point out) to the public.
And this cannot be sitting well for elected officials (faced with angry staffers who run politicians’ offices, do research, write speeches, set up meetings, etc, etc.).