[ClearCase_guy]

After all, United approached this overbooked flight in the same way that airlines across the country do every day.

1) It was NOT an overbooked flight.
2) Other airlines block people from boarding, they don't remove people after boarding.
3) Other airlines follow their own policies. United didn't. United's policy is to offer up to $1300 as reimbursement for a bump. Dao was offered only $800 and then forcibly removed. The airline has no one to blame but itself.

[impactplayer]

This man was removed from the flight then, somehow, got back on the plane. It looks to me like this was planned with the purpose of a lawsuit. He was on his phone with his lawyer as they were approaching him to remove him the second time, telling him to get a lawsuit ready.

[jjsheridan5]

Other airlines follow their own policies. United didn't. United's policy is to offer up to $1300 as reimbursement for a bump. Dao was offered only $800 and then forcibly removed. The airline has no one to blame but itself.

If United's policy is to offer up to $1300, and they offered $800, then they did follow their own policy. "Up to" does not mean "always". "Up to" means that someone has discretion over the value, ranging from 0 to 1300. 800 lies between 0 and 1300.

[Theo]

Great summary!

Dao may be a horrible person.

But what United did to him was wrong, wrong, wrong.