I’m not sure I agree with your interpretation of the phrasing, but I won’t push it. Let’s say that you are correct, and that offering an additional $500 was not required.
Beating a passenger into unconsciousness and forcibly removing him in an effort to save $500 turns out to have been a poor business decision. I’m just sayin’.
Probably right that it was a bad business decision. Certainly tone-deaf (not the first time they have exhibited that trait). I just get very wary when I see everyone piling on in demonizing a company, when it appears that there is no evidence that the widely mocked story-line (”united beats its customers”) has any truth to it.
I have no problem demonizing Target, or Macy’s, or Unilever, or any of the other companies that have made it official policy to insult, demean, and marginalize their customers, and to mock common decency. I do have a problem with this, however, since it seems awfully like the “hands-up, don’t-shoot”, or Freddy Gray, or Trayvon Martin, where someone is demonized over a story-line that doesn’t match what we know.