Probably right that it was a bad business decision. Certainly tone-deaf (not the first time they have exhibited that trait). I just get very wary when I see everyone piling on in demonizing a company, when it appears that there is no evidence that the widely mocked story-line (”united beats its customers”) has any truth to it.
I have no problem demonizing Target, or Macy’s, or Unilever, or any of the other companies that have made it official policy to insult, demean, and marginalize their customers, and to mock common decency. I do have a problem with this, however, since it seems awfully like the “hands-up, don’t-shoot”, or Freddy Gray, or Trayvon Martin, where someone is demonized over a story-line that doesn’t match what we know.
You are right. This is a lot like Black Lives Matter. Yes this is not a great example of United’s poor service. But as you saw with police video in Louisiana, South Carolina or Chicago. There is a problem. Even if Ferguson was a bad example.
The difference here, is that there is not a bunch of thugs trying to push this story. What we have here is a real organic outpouring of emotion against United from previous experiences so many United customers have witnessed.