I have Optimum/Cable Vision here in New Jersey and never had a problem
They don’t rent the modems, you get one, they just upgraded mine last year and no charge. And replaced my cable box when it died last spring. I can’t complain. I have had Comcast, and they are the worst possible company on the planet. It is like they purposely strive to be the worst
Comcast has improved greatly. I was on the phone with them and they were nothing but accommodating and gracious. I mentioned that this is different than their reputation. The service operator told me, “We were bad, back then. We’ve made a huge push to improve, and that came from the top. I hope you notice the difference.”
I had to admit, I did.