[Robert A Cook PE]

So, if the hackers/programmers can erase all stored data by command, why assume "they" cannot upload all data by remote command?

Any one have any other symptoms?

[al baby]

Like with a cloth ?

[rockinqsranch]

Curious if those effected were Verizon, now Frontier victims.

[Greetings_Puny_Humans]

Well, if Amazon has suffered a hack, rest assured they will compensate their users 100%, even to their own loss. I’ve dealt with Amazon a LOT, as I’m a frequent shopper. They have the best, most forgiving, most customer focused customer service I’ve ever seen. I even send them emails telling them so lol.

[KentTrappedInLiberalSeattle]

This is precisely the reason I resolutely ignored all of Amazon's recent, repetitive entreaties to "update your Kindle now, before it's too late!"

You don't NEED to be able to download books directly from Amazon, upon purchase. It takes all of ten, maybe fifteen seconds to simply download said purchases onto your computer, and then importing them onto your Kindle from there. The device (and its contents) is then wholly under your control, and not Amazon's.

[w1andsodidwe]

When you get a brand new kindle, it has nothing on it. All your info about purchases, etc is stored at Amazon. You just log onto your account and everything is automatically downloaded to the device. Don’t see how anything can be lost. It is just not on the device anymore, but presumably you can reregister it and download everything.

[Leaning Right]

About a week ago, I lost quite of bit of music information on my Kindle. In fact, it was difficult to even access my music.

So I contacted customer support (online chat). The rep said it was a “known issue” (whatever that means), and could be fixed by de-registering, the re-registering my Kindle. The rep said no data would be lost from my Kindle in the process.

He was right, and everything is OK now.