Posted on 11/09/2015 9:00:17 AM PST by Boowhoknew
My computer has closed down two accounts I had that I used for eBay and surfing. I went into the computer to try and find out what is going on. The first time it happened I was having a program download itself after I thought I shut down. I was not aware of the program or of any updates being offered, so I cut the power off to the computer. The next time I tried to log on using that user, I got a message that said "the user profile service failed the log on, User profile cannot be loaded. That was about 3 months ago. Yesterday the same thing happened, except my wife was on her account and my other account was affected. She was unaware the download was occurring she said. I have been told that it might be window 10 being downloaded but haven't seen any difference in her account which I had to use. If anyone can help I would appreciate it. I am using IE 9 and windows 7
Sounds like human activity more than a computer.
How about going to a past starting point when things worked and go from there.?
EBay should be platform agnostic. You might have to re-enter your logon and password, but the computer shut down wouldn’t have disabled your account with them. While it is possible your account was hacked, your computer didn’t ‘close the account’.
As for surfing, why do you need an account for that? (Your internet browser obviously works since you are logged on here).
Do you use a password manager that malfunctioned? Do you mean that a user id has disappeared, and you can only log on to your computer as administrator?
There’s no need to fear! Freeper geeks are here!!!
As Mr. Guy noted, try going to an older restore point before the first problem.
My mom ran into this a couple of years ago:
https://support.microsoft.com/en-us/kb/947215
Could be bad harddrive, could be malware. Restore points can be your friend too.
BKMK as I have had this issue too.
Cutting power when the computer is writing to the HDD will do things like that.
Here’s how Microsoft says to fix the error:
https://support.microsoft.com/en-us/kb/947215
But I would first try to run System Restore and go back before the issue started, to save yourself a lot of headaches.
Also, I would definitely run virus and malware scans if things were being downloaded without you initiating it.
corrupt profile.
To choose a restore point, follow the below steps:
From the Start menu, type: Restore in the Search programs and files dialog box.
From the list of results, click System Restore.
In the System Restore window, click Next.
From the list of restore points, select the Date and Time you wish to restore from.
What he said, but also clear all cache in IE. Sometimes it's just a corrupted cookie. Still, even if either or both work, you take the advice to run a good virus scan too (malwarebytes is free at CNET, just decline the extra fluff that defaults to download with it).
I’m using my wife’s account. three accounts are on page with icons to identify. Was not set up with a password to enter the separate accounts. Nothing but icons on page, no log on, which comes on next page after I click on specific account. BUT the message comes on at the icon page, with nothing else I can click except to acknowledge the message, which then sends me back to the icon page. She uses Yahoo, I use msn outlook
Start in safe mode, then do a restore from a previous point.
Wait for the guy with the Indian accent to call, and then send him money!
Thank you. I’ve printed about 20 pages of help pages , and armed with all that I am going to safe mode start. Will let you know how I fare. Thanks again.
As mentioned, shutting down power to computer will cause this sometimes- Heck, I’ve had it happen just shutting down normally, then restarting, and noticing I’ve been logged out of all my websites I visit (which I keep logged in for as long as possible by checking off the ‘keep me logged in’ box)
It’s not a big deal to me really, as I only use special passwords for site I buy from, or have sensitive info on- and use generic easily remembered passwords for everything else-
I run a program called RollbackRX which is like system restore, only much better- I’ve got restore points from a few years ago that I can go back to if I want, and I can run it BEFORE windows starts incase a virus fubars the operating system- If worse comes to worse, I just do a rollback, and usually everything is back to normal
Never thought I’d use ‘restore points’ but my daughter accidentally clicked an “Upgrade to Windows 10” ad and I had to use that feature.
Worked pretty well.
You are getting some helpful responses, bfl.
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