Seems to me that with all your negotiations you’re making this more complicated than necessary. Return the shed in whatever shape it winds up. They probably won’t look at it anyway. Get your money back and go else where.That’s my two cents.
Is the 64” there w/o the door on?
home depot is the best buy of home improvement stores..
I bought a snow blower from them, it flew apart in less than 30 days, and they would not exchange it.. they sent it out for repair..
after 30 more days of waiting for it to be repaired, I went to the repair shop, picked it up and took it home..
the problem was a pulley that had poor resistance weld on it..
I called the company, told them I would repair it if they sent me the part..
they overnighted the part, I repaired it and it is still running today..
home depot will not back any warranty, period..
shop at lowes or menards...
If the actual door frame opening is not as wide as what they say, you have more of a moral right to keep pushing, than if it is a situation like the way the door is hinged causing the effective opening to be less.
In 20/20 hindsight, of course, you would have measured that door before putting anything else together, if it were not possible to measure it in the store display.
Unless you are in a terrible pinch, it might minimize your headaches if you just sell the shed, then get a more suitable one from someone else, expand the foundation to install it, and don’t look back. Depending on where you are, there could be Lowes, Menards, and other hardware/home improvement stores.
Lots of luck.
You’re being unreasonable.
You might also consider filing with your local consumer affairs office, if any, or your state AG. They often have jurisdiction over such matters.
Do they have a built shed of that model in the store?
I don’t see why at all they would owe you a larger shed and a foundation at no cost. It’s ultimately up to you to make sure it fits your needs.
Send a tweet to home depot. That usually gets their attention.
https://www.facebook.com/homedepot?brand_redir=367773226675582
(2) If you charged it, by law, the credit card company backs up your complaints and can negotiate a deal...but do it within 90 days.
(3) Contact the shed mfg.
I don’t know old you guys are and how long you have been consumers of products with guarantees, warranties, return policies and the like. I am 75 and the reality is that the Home Depot manager is under pressure to make a profit...a basic demand that is not in your favor. Most likely, the “corporate contact” is laughing. We are not talking here about a moral or “do the right thing” matter, rather do what is necessary to minimize Home Depot’s loss of money or reputation. Home Depot does not hate you, but neither are they in the business of making decisions that work against their capitalistic self-interest. Lesson is never purchase anything from a company you despise, no matter how attractive the price. Hopefully you know too, that Home Depot is gaga gay and should be avoided under the best of circumstances.
“...Door Opening Width (In.) 64
Door Opening Width (ft.) 5 ...”
?????????????
Your demand letter should be a model of accuracy and brevity while stating the pertinent facts. It would be useful to include photos of the shed as installed, with photos showing that the opening with a measuring tape is less than claimed. Look for and include anything that shows the false claimed dimension of the shed opening in writing, such as packaging on the box, advertising, or a printout from the HD website.
Your demand letter should conclude not just with a demand as to what you want -- ideally, a set money figure, such as the price of the shed -- but also a reasonable deadline and a lawyerish phrase like "Govern yourself accordingly."
That may work, at least to get a counter-offer. Ultimately, you may well have to sue HD in small claims court.
They offered to replace it, and you refused. I’d write you off at tat point.
If they sent someone they are opening themselves to lawsuit if any property damage or if any injury.
See #2, that is what I do. Hope you have your receipt.
Do they have one set up in their parking lot? Mine does. Go and measure the door. If it’s less than advertised, take the manager out and measure it for him. Ask him to take apart the one in the lot without breaking it.
I have returned plenty of things to Home Deport, etc... that were not perfect, broken, etc.... I NEVER HAD AN ISSUE with them doing that.
The product was either swapped out by Home Depot or I got my money back with no questions asked. The only thing that mattered was did I have a receipt.
After reading what you are demanding..... That’s not rational. When you purchase an item then YOU OWN IT.... Moreover, Home Depot will not come to your house because it’s a liability issue. So that’s not going happen.
Have your husband disassemble the shed the best he can. If it breaks, then it breaks (that part DOES NOT MATTER). Take it back to Home Depot, and swap it for the Shed you need. Be sure to bring your receipt.
If the new shed cost more, then you will have to pay the difference. If it cost less, then you will get some money back. That’s as long as you have your receipt since you paid cash.
Your husband has WAY OVER COMPLICATING THIS issue. You are wasting your time. He should know better than that? Perhaps your husband does not go there very often?
Anyhow, I have deal with Home Depot for years in several states. They all operate the same way.