That's one of the reasons we like Apple hardware. . . very little of it is disposable.
Too often I just say: "I duuno, must be that POS Win 8"? I eventually fix it, but why be bothered having to go do a search for the issue?
There are people like her and her sister that just cannot and do not want to deal with the little bullshiite quirks, I am coming to understand that the more I have to help her.
Being an old electrical engineer married to a former hairdresser, you learn to deal with those with different mental abilities.
FWIW, my "hate", if it is there, is more for the "iProduct" frenzy, not the Apple PC line.
I understand your updates on the OS and this product support issues. Why I did not join in on the gang bang.