Go to your branch and speak with a personal banker.
It sounds like they did a good job watching your back in this situation .
Of course I’m happy they are being safe, not sorry. I’m not angry about that. I’ve gotten similar calls before. This is just the first time I was practically FORCED to run a program I didn’t want to run! And now, I’d even have to prove I DID run it if there were to be an unauthorized charge on the account. (?!?)
Crazy. I’ve never heard of a company demanding as a prerequisite for restoration of online access the operation of an anti-virus program. Never.
It seems like either the dumbest customer service model I’ve ever seen OR a RAT way of WEASELING out of any charges I say are not authorized. I’m starting to think the latter.