Of course I’m happy they are being safe, not sorry. I’m not angry about that. I’ve gotten similar calls before. This is just the first time I was practically FORCED to run a program I didn’t want to run! And now, I’d even have to prove I DID run it if there were to be an unauthorized charge on the account. (?!?)
Crazy. I’ve never heard of a company demanding as a prerequisite for restoration of online access the operation of an anti-virus program. Never.
It seems like either the dumbest customer service model I’ve ever seen OR a RAT way of WEASELING out of any charges I say are not authorized. I’m starting to think the latter.
I'm just guessing here, but think about it this way. If they didn't insist that people do this what would happen?
Many people are clueless about security and probably shouldn't be doing online banking.
If they insist you do this after a compromise; it might weed out people who don't know how to keep their computers secure.
Banks take this stuff very seriously. They have no control over how secure customers keep their computers and what websites they visit to pick up garbage.
I think it be a very tough area to work in a bank.