Posted on 02/18/2015 8:50:14 AM PST by rickmichaels
Who among us has not felt the affront? Macadamia nuts arrive in a bag, not on a dish, and something shrivels in the soul. Are we animals? Did we execute the challenging task of being born insanely wealthy only to eat in-flight snacks from a bag?!
We did not. And that is why, when Korean Air heiress Cho Hyun-ah was confronted by a bag of nuts on a flight out of New York early last December, she grew enraged and forced the plane back to the gate. As a result of the incident, Ms. Cho, the 40-year-old daughter of the airline’s chairman, Cho Yang-ho, was charged, among other things, with assault and obstructing an airline captain in the performance of his duties.
In custody since Dec. 30, she was was convicted last week of violating aviation safety law and sentenced to a year in prison. Another executive who tried to cover up the incident was sentenced to eight months. Many observers consider the sentences too light, given the rampant nepotism and privilege enjoyed by second- and third-generation members of South Korea’s business elite.
“If she were considerate to people, if she didn’t treat employees like slaves, if she could have controlled her emotion,” the chief judge said, “this case would not have happened.” But consider the deeper truth of the matter: It was not really her fault.
(Excerpt) Read more at httpwww.theglobeandmail.com ...
I knew our clients well, most of them were genuinely nice, genuinely decent people who often would go out of their way to help us in our business long after our interactions with them.
There were a few I would rather not have done business with, but they were a small minority.
Those who stoke the fires of inequality, like this author, are either simply misguided, blinded, or purposefully destructive ideologues.
I’m assuming that the writer never had a job dealing with the public. Minorities like nothing better than barking orders at white people that serve them in any setting.
i consider Phil. 2:5-8, especially when on the road or in crowded lines... who am i to get offended over little things?
my first take on this was she was a giant a..hole.
But the flip side I have heard is the airline give there customers a certain standard of service in first class
The customer is paying a big Premium for a certain standard of service in first class..
The women in question, an airline executive, saw that the employees were not giving the quality of service the airline expects for its customers paid for in first class and that was her critique.
consider that you go to a five star restaurant you expect five star food and servicel.and you're going to paying a premiun price for it...
If one of the owners of the restaurants comes as a customer and see the employs half assing and not delivering the 5 star quality of service...they're very likely to pitch a fit and start firing people on the spot...
think gordon ramsey and hell kitchen...
I've done customer service in business for years
I believe in using the golden rule with customers, and as a manager I expect employees to all follow the same golden rule with customers
That an employee, any employee, as the face of the company, is to treat the customer the same way that employee themselves would want to be treated if they purchased that service from the company.....
I also expect the customer to treat the employee as with the same courtesy of the Golden Rule ...treat the employee as if you were that employee..
... The thing is as a boss you don't want to be an a****** to your employee
But also as a boss you have to be an advocate for your customer
it's a very important that you the boss be the customer's advocate, else your just a business trying to screw over the customer and not deliver what the customer paid for ... your business deserves to fail if you do that kinda crap
You as boss and if you run an honest business have an obligation see your customer gets what they paid for
if you see the employees not delivering the service or product the customer paid for is your obligation to jump on it right then and there
BMW drivers jump lanes, disregard stop signs and speed limits, are exceedingly rude and smelly!
I lump them all into purposefully destructive ideologues...if they aren’t that, they are the useful idiots who enable them!
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