Burgers via call center? Jack in the Box...outsourcing fast-food orders.

The Christian Underground ^ | n.d. | Craig Portwood

[WhiskeyX]

Burgers via call center?

Jack in the Box in Charlotte North Carolina testing process of outsourcing fast-food orders.

That crackling voice taking your order at a fast-food drive-through may come from a lot farther away than the restaurant: Try Texas, or even overseas.

San Diego-based Jack in the Box has tested outsourced drive-through order-taking since mid-2008 at seven of its 30 Charlotte-area restaurants. Spokeswoman Kathleen Anthony declined to specify the locations, though workers at the Cotswold restaurant in Charlotte recently said their restaurant uses the system.

The technology is intended to improve speed, accuracy and service, freeing up restaurant employees to process orders,

That crackling voice taking your order at a fast-food drive-through may come from a lot farther away than the restaurant: Try Texas, or even overseas.

[grey_whiskers]

In the future, computer algorithms will do all the work. And it will work for all languages.

Thanks. That's the biggest laugh I've had all day!

[jmcenanly]

It could be that automated voice activated phone system, that sounds like a very pleasant, but hard of hearing lady. By the time you are done, she still sounds human, but you sound like a Dalek, enunciating loudly in a monotone.