Sounds like a marketing study, which has no place in a Church of Jesus Christ.
Why not? Its one thing to suggest changing the message being preached. THAT should not be subject to a marketing study. But why not try to determine what it is your congregants and visitors do and do not like about how the church is run?
Modern worship is all about marketing. That’s today’s Churchtainment for you.
I get that clean and safe facilities are an issue but count from the ten and see how many are seeker-centered and how many are Savior-centered.
You are absolutely right. The biggest reason visitors do not stay has nothing whatsoever to do with anything cited on the list. The premise of the question is wrong on its face; asking non Christians or nominal Christians "what the church did to 'drive' them away" is akin to asking spiritually DEAD, spiritually BLIND people what THEY WANT in a church/church service and giving it to them!
Rick Warren's "Seeker Sensative" model is both unbiblical and the bane of Christianity.
The number one reason people who visit biblical, evangelical churches don't come back isn't even on the list and it is this: The offense of the Gospel of Jesus Christ. They hear the Gospel and reject it; they refuse to hear or submit themselves to the Gospel message. What message?:
The message that they are sinners, in need of a savior because they are utterly lost, spiritually dead and on their way to hell and a Christ-less eternity of unimaginable torment in The Lake of Fire.
The message that says no man can save himself on the basis of his own supposed "righteousness", merit, goodness or any "good works" which he has done.
The message that God almighty, out of love for them, sent His "only begotten" ("one of a kind"), sinless Son; the Lord Jesus Christ into the world in order to live a totally holy, sinless life, be crucified upon a cruel cross in order to bear the full wrath of God and punishment for all of their sin. That he died, was buried and that He literally and bodily arose again from the dead and ascended into heaven.
The message that all they have to do is humble themselves before Almighty God, admit they are sinners totally incapable of saving themselves, believe upon the Lord Jesus Christ as their personal savior and accept Him and all that he has done on their behalf at Calvary by calling upon his name for salvation. IF any man will believe upon the Lord Jesus Christ he shall be saved.
But therein lies the problem and the reason why many who come to church are "driven away": They are "uncomfortable" and leave because they are proud; they "stumble" over Christ the "stumbling stone" and "Rock of offense. They reject the notion that they are "sinners", "in need a savior"; they are "offended" by the fact that in order to be saved they must humble themselves before God, admit their need, that they are lost and rely upon Christ and Christ alone for their salvation.
This is the #1 reason! Men would rather rely upon themselves and their own "righteousness" and go to Hell rather than bend the knee to Christ be saved by faith in Him and go to heaven. It is as simple as that and I don't need a marketing survey to come up with the answer because the answer to the question raised is clearly presented in the Word of God. Sadly, most "Christians" would rather look to marketing studies and answers given by the spiritually dead than to the Word of God for the answer and solution to their problems.