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Web Retailers Cheered as Shoppers Flock Online (UP AS HIGH AS 41% OVER LAST YEAR)
REUTERS ^ | 12/26/2002 | Reshma Kapadia

Posted on 12/30/2002 1:10:12 PM PST by TLBSHOW

Web Retailers Cheered as Shoppers Flock Online

NEW YORK (Reuters) - Shoppers flocked to the Web this holiday season, boosting online sales from 20 percent to as much as 41 percent, even as traditional retailers showed what is likely to be the smallest gain in more than 30 years.

"No matter how badly offline sales fared, online sales continue to shine -- mostly the (Web) businesses of bricks and mortar retailers," Forrester analyst Carrie Johnson said.

Final tallies are still pending, but initial data from sales made between Nov. 1 and Dec. 20 suggest online retailers showed strong growth without hitting their profit margins by giving away the store, as some had in the past.

"A couple years ago, there were freebies and huge discounts. This year the value was free shipping; you didn't see as many free giveaways," said NetRatings' chief e-commerce analyst Lisa Strand. "Toward the end of the season, you saw a huge shift toward shoppers coming online because of convenience rather than price and to avoid the crowds."

The exact amount of online sales growth differs among research and tracking firms because of varied methodologies.

For example, ComScore Networks, which uses technology to track transactions made by about 1.5 million of its panel members, said online sales excluding travel between Nov. 1 and Dec. 20 were up 23 percent from a year ago to $8.5 billion.

Meanwhile, Nielsen/NetRatings and Harris Interactive said sales excluding travel for the same period rose 20 percent to $11.6 billion. NetRatings surveys shoppers for its data.

Online comparison shopping service BizRate.com, which surveys consumers after they have bought something, said online sales totaled $11.53 billion -- up 41 percent from a year-earlier. BizRate.com lets consumers compare price, selection and service at more than 2,000 e-commerce sites.

Some adjustments are expected to all the numbers as the money spent in the week after Christmas is included.


TOPICS: Business/Economy
KEYWORDS: webretailers
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To: dalebert
My wife wanted a pair of PJs from a stores catalog. So I went to their web site, out of stock. So I called the catalog, out of stock. So I went to the store, they had em. Other than that and a couple small specialty items it was all online.
41 posted on 12/30/2002 3:22:22 PM PST by Phantom Lord
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To: areafiftyone
The only downside is spending money for shipping and handling but it is really convenient!

We like to get a lot of stuff from L. L. Bean. Finally broke down and got their credit card - free shipping and handling. We love it. Plus, since they don't have an on-ground presence in California, we don't have to pay sales tax.

42 posted on 12/30/2002 3:52:15 PM PST by Inspectorette
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To: TLBSHOW
The online retailers got a few of my dollars this year (again), and I'm very happy about it.
43 posted on 12/30/2002 4:03:07 PM PST by GretchenEE
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To: Fred Mertz
Good post Toddler.

hehe!

44 posted on 12/30/2002 4:14:05 PM PST by hole_n_one
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To: Phantom Lord; Admin Moderator
In my 5 years of being on this site, this is the first time I've seen somebody post a blatent advertisement for their business.

Nothing personal, but I hope your reply (#39) gets pulled before it sets a precident.
45 posted on 12/30/2002 4:14:18 PM PST by MonroeDNA
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To: Admin Moderator
Man, you are good!
46 posted on 12/30/2002 4:18:18 PM PST by MonroeDNA
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To: TLBSHOW
I run an e-tail business and our sales for December are up 81% over sales from last December. Have only been doing this for 5 years, started as a hobby. Ended up quitting my real job last year to run this full-time. One drawback to an online business is that the competition is pretty fierce and your competitor is only a few clicks away from every customer. Building customer loyalty and a pleasant shopping experience pays off in the long run.
47 posted on 12/30/2002 4:20:19 PM PST by TexasChip
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To: MonroeDNA
I really thought this thread would have a good chance at being Comment Removed by Moderator free! As opposed to most threads that I post!


48 posted on 12/30/2002 4:22:57 PM PST by TLBSHOW
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To: TexasChip
a pleasant shopping experience pays off in the long run.

That is the key along with always answer your email email email......
49 posted on 12/30/2002 4:24:48 PM PST by TLBSHOW
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To: Admin Moderator
I look forward to your pulling all of 0 Cent Stamps posts.
50 posted on 12/30/2002 4:27:28 PM PST by Phantom Lord
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To: hole_n_one
If we don't cross paths before tomorrow, I know I know fat chance of that. You have a great New Year! Happy New Year hole_n_one...
51 posted on 12/30/2002 4:30:57 PM PST by TLBSHOW
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To: TLBSHOW
I hope your's is a happy and healthy one as well, tlbshow
52 posted on 12/30/2002 4:34:04 PM PST by hole_n_one
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To: Phantom Lord; Tijeras_Slim
eBay is great for finding things that you can not find anywhere else. If you want it, its on eBay.

My most expensive (though much, much less than buying from a retailer) and exotic item I bought through eBay was a neon bar sign for my sister and her husband for their rec-room. When my daughter had her First Communion last year I went through the eBay stores and bought a beautiful dress and veil (separately, from separate vendors) and saved much $$$. These and all of my other purchases have been exactly as represented and it is a delight to use.

53 posted on 12/30/2002 4:36:42 PM PST by cyncooper
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To: cyncooper
I spend a lot of time on eBay just searching around and using search words to see what pops up. A lot of cool stuff that is hard to find, or more expensive in a store. I love using eBay.
54 posted on 12/30/2002 4:37:50 PM PST by Phantom Lord
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To: TLBSHOW; Phantom Lord
"I really thought this thread would have a good chance at being Comment Removed by Moderator free! As opposed to most threads that I post! "

ROTFLMAO! Hey, at least they are not boring.

Actually, I truly believe that Phantom Lord is an OK guy. In fact, I'm gonna refer him to two friends in NC.

Hey, peace to all, let's celebrate that online sales WORKS!!!!

Beware, though...governments are starving these days. Coming to a tax increase near you.

55 posted on 12/30/2002 4:38:26 PM PST by MonroeDNA
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To: Phantom Lord
A lot of cool stuff that is hard to find, or more expensive in a store.

Another fun item I found is my sister-in-law has Christmas dishes in a discontinued pattern. I searched eBay for serving pieces, but no luck, so turned to Google, etc. looking for sellers and found people were on waiting lists for the pattern. What I did was every few weeks plug it into eBay and finally (!) I found a serving dish in the pattern. I still smile when I think of my big find!

56 posted on 12/30/2002 4:46:48 PM PST by cyncooper
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To: TexasChip
"One drawback to an online business is that the competition is pretty fierce and your competitor is only a few clicks away from every customer. Building customer loyalty and a pleasant shopping experience pays off in the long run."

Bingo!! Giving online customers a good deal, and good customer service is the key. But that's always been true, even in the brick and mortar stores. These days, I think you get better service online than you do in the store, even from companies that have both. And you're right about the competition, too.
57 posted on 12/31/2002 7:38:33 AM PST by MineralMan
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To: TexasChip; MrsTexasChip
I run an e-tail business and our sales for December are up 81% over sales from last December.

Good for you Chip. Happy new year to you and da missus!

58 posted on 12/31/2002 7:42:38 AM PST by Fred Mertz
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To: Fred Mertz
BUMP FOR THE TRUTH
59 posted on 12/31/2002 11:30:50 AM PST by TLBSHOW
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