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Wendy’s, Google Train Next-Generation Order Taker: an AI Chatbot
wsj ^

Posted on 05/09/2023 8:21:59 PM PDT by algore

The Dublin, Ohio-based fast-food chain’s chatbot will be officially rolled out in June at a company-owned restaurant in Columbus, Ohio, Wendy’s said. The goal is to streamline the ordering process and prevent long lines in the drive-through lanes from turning customers away, said Wendy’s Chief Executive Todd Penegor.

Wendy’s didn’t disclose the cost of the initiative beyond saying the company has been working with Google in areas like data analytics, machine learning and cloud tools since 2021.

“It will be very conversational,” Mr. Penegor said about the new artificial intelligence-powered chatbots. “You won’t know you’re talking to anybody but an employee,” he said.

To do that, Wendy’s software engineers have been working with Google to build and fine-tune a generative AI application on top of Google’s own large language model, or LLM—a vast algorithmic software tool loaded with words, phrases and popular expressions in different dialects and accents and designed to recognize and mimic the syntax and semantics of human speech

(Excerpt) Read more at wsj.com ...


TOPICS: Business/Economy; News/Current Events
KEYWORDS: ai; charbox
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Like most of the current drive thru employees would pass the Turing test.

lol

I remember when my local MickeyD outsourced their drive thru to an .Indian call center as a test.

I suspect this may work better?

1 posted on 05/09/2023 8:21:59 PM PDT by algore
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To: algore

Pull up and try to speak to it with an accent and see how it does.


2 posted on 05/09/2023 8:24:59 PM PDT by Jonty30 (Let us celebrate Cinco de Mayo, the dance of five mayonaisses.)
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To: algore

How’s that $15.00 minimum wage working out?


3 posted on 05/09/2023 8:25:29 PM PDT by Fai Mao (Starve the beast and steal its food!)
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To: algore

I like the kiosk idea - where you select your own items off a touch screen. Like the sandwiches at Wawa & Sheetz. The local supermarket deli has one, too. Punch in your order, continue shopping and they page you when it’s ready.


4 posted on 05/09/2023 8:26:34 PM PDT by P.O.E. (Pray for America.)
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To: null and void
[“It will be very conversational,” Mr. Penegor said about the new artificial intelligence-powered chatbots. “You won’t know you’re talking to anybody but an employee,” he said.]

This is the voice of world control. Impact 607 seconds.


5 posted on 05/09/2023 8:28:00 PM PDT by SaveFerris (Luke 17:28 ... as it was in the days of Lot; they did eat, they drank, they bought, they sold ......)
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To: algore

I’ll have the Gluten Classico, with extra Italy.


6 posted on 05/09/2023 8:29:26 PM PDT by Noumenon (You're not voting your way out of this. KTF)
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To: P.O.E.

“they page you when it’s ready.”

I could have lots of fun with that.

https://wtfyi.com/funny-fake-names/


7 posted on 05/09/2023 8:29:57 PM PDT by algore
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To: Jonty30

W8ll it recognize authentic oogabooganese?


8 posted on 05/09/2023 8:30:52 PM PDT by Noumenon (You're not voting your way out of this. KTF)
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To: algore

9 posted on 05/09/2023 8:32:44 PM PDT by catnipman (In a post-covid world, ALL "science" is now political science: stolen elections have consequences)
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To: Noumenon

Maybe not right now, but I bet in a few years it will translate most languages in real time.


10 posted on 05/09/2023 8:32:48 PM PDT by Jonty30 (Let us celebrate Cinco de Mayo, the dance of five mayonaisses.)
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To: algore

“Enjoy your *BIG ASS FRIES*!”

https://www.youtube.com/watch?v=5d7SaO0JAHk


11 posted on 05/09/2023 8:33:41 PM PDT by dfwgator (Endut! Hoch Hech!)
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To: algore

How about Neal B Forzod.


12 posted on 05/09/2023 8:34:28 PM PDT by Noumenon (You're not voting your way out of this. KTF)
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To: algore

This is what you get with >$15.00/hour minimum wage.

Do fries come with that?


13 posted on 05/09/2023 8:35:21 PM PDT by lightman (I am a binary Trintarian. Deal with it!)
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To: SaveFerris

Right now and AI voice asks for my order. Invariably, a few minutes later a real voice ask me again for my order or to repeat my order. Now I wait for the second voice before talking.


14 posted on 05/09/2023 8:35:51 PM PDT by Larry Lucido (Donate! Don't just post clickbait!)
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To: algore

Can we assume they’ll cut the price of their burgers?


15 posted on 05/09/2023 8:37:44 PM PDT by GOPJ (John Adams said that “Our Constitution was made only for a moral and religious people.”)
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To: Noumenon

https://www.rmtweb.co.uk/airport-tannoy-prank-at-heathrow


16 posted on 05/09/2023 8:38:38 PM PDT by algore
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To: algore

Fast Food Drive Thru - by Stevens and Grdnic

https://www.youtube.com/watch?v=I-e1Hxy_kQU&t=42s


17 posted on 05/09/2023 8:40:46 PM PDT by Larry Lucido (Donate! Don't just post clickbait!)
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To: Larry Lucido; dfwgator

And she (not) said:

“I love you too, sweetheart”

https://youtu.be/5ypcOzegxso?t=122

Give me your address there


18 posted on 05/09/2023 8:42:07 PM PDT by SaveFerris (Luke 17:28 ... as it was in the days of Lot; they did eat, they drank, they bought, they sold ......)
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To: Larry Lucido

I mumble something and then wait for the human to show up.


19 posted on 05/09/2023 8:43:20 PM PDT by SaveFerris (Luke 17:28 ... as it was in the days of Lot; they did eat, they drank, they bought, they sold ......)
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To: algore

Speak ebonics as Lesko Brandon.


20 posted on 05/09/2023 8:44:23 PM PDT by dynachrome (“We cannot save Ukraine by dooming the US economy.” Rand Paul)
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