They’re easy to use but they do take a bit longer for the reason you mentioned. I’ve been to Wawa to grab a coffee and bagel and I see people standing at the damn kiosk when I arrive, and same person standing there as I’m checking out and leaving. just looking at their options for a sub, I guess.
Absolutely. Having said that, how long would it take a person to customize their sub with a cashier? (making sure that the cashier, who likely only speaks a little English, gets it right)
The other thing with delays is a matter of "customer training."
The first time you walk into any kind of an establishment (restaurant, grocery store, department store, etc), it will always take you longer than when you are thoroughly familiar with the place. In the case of a retail establishment:
Once you're familiar with the store's layout, it becomes a whole lot faster.
Same thing with a restaurant of any kind. The first time you go in, you're going to peruse the menu. Once you are familiar with the menu, you can just order what you'd like without even looking.
I don't see that much different with the fast food kiosks. You have to train yourself how to use the kiosk. And then you have to know what it is you want. Before you learn how the individual chain's kiosks work, it takes a while. After you've self-trained, it's a pretty fast process...as long as you actually know what you want to order before getting to the kiosk.
“They’re easy to use but they do take a bit longer for the reason you mentioned.”
Only for neophytes. Any of my 3 kids can put a 4-sub order into a Wawa kiosk faster than anyone could convey verbally.
More accurately, too.