They may not know how to use the kiosk, or are tired, in a hurry, and just don’t want to deal with it.
People were unsure about ATMs at one time. Anything new takes people time to get used to, and learn how to do new ways of doing things.
True. I was in this crappy neighborhood and the line was LONG. 25 PEOPLE DEEP and no one was using the kiosks. My GF just told me to use the kiosk and I got the order in.
It’s like monkey see, monkey do. I think a few guys followed after me because they got tired of waiting..