I asked for iced coffee at a McD then years ago. The clerk immediately poured out the coffee into the glass with ice in it then turned to me and with a smile asked, “what flavor?” I said what she had would be fine, I didn’t want any cream of sugar. She looked perplexed, ‘I’m sorry, we don’t have that.” I had already paid for it and again asked her to just pass the cup over to me. The shift manager saw a problem and walked over saying she would take care of it. She took the cup and asked, “What flavor?” We repeated the process and argued a bit but she could not hand me the iced coffee unless I got a flavored creamer in it. I asked for my money back and was told that was impossible. Then the district manager came out of the office and asked what was the problem. We again went through the sequence and a big burly customer yelled at me for harassing the clerks saying he was going to beat my ass... a line cook emerged from the back and took the cup from the DM and handed it to me. I said thanks and headed for the door. I have not been a McD since. In one McD a clerk, shift manager and a district manager and a customer who were not smart enough to work in a MacDonald’s. I wonder if the line clerk got fired.
[In one McD a clerk, shift manager and a district manager and a customer who were not smart enough to work in a MacDonald’s. I wonder if the line clerk got fired.]
Reminds me of one corporate pretty boy dude at a refurbished Arby’s.
Grand reopening - just happened to be there.
I needed something and stood there waiting while corp boy made a big deal about trash removal. I must have been there 5 minutes or so. Not one acknowledgement from any of them. I was still waiting on other food so I put up with it.
1/2 of this country is clueless.
Oh, I’m sure they got rid of the line clerk. He had a clue and acted on it. That’s just too practical, anymore.