United’s own ToS say they can’t remove a legally-boarded passenger except for disruptive behavior. That means disruptive PRIOR to being singled out for ejection.
The federal mandates for Common Carriers make it illegal to actively put a passenger’s health and well-being at risk. United screwed up almost beyond what is humanly possible. How you can defend them is beyond me.
“The federal mandates for Common Carriers make it illegal to actively put a passenger’s health and well-being at risk. United screwed up almost beyond what is humanly possible. How you can defend them is beyond me.”
Yeah, next time United needs a more “effective” security team. Bring in Chicago SWAT and shoot up the whole plane! It does not matter how Dr. Dao behaved, the way this was handled was deplorable and completely unnecessary. Particularly because UAL was not accommodated “overbooked” passengers by their actions, but rather simply trying to fix an internal staffing matter.
I hope Dao got a bundle! Now if we could only do the same thing to government employees who treat citizens similarly. And that is a much, much bigger problem.