“Perception becomes reality”
Correct.
And Emotions become Logic. Way too many people saw that video and their emotions went into overdrive and they themselves wanted to sue United for a bazillion bucks.
But yet when we leave perceptions and emotions off the table and apply reality and logic - United wins.
Nope. They still lose. They can’t plan well. They made assumptions. They forcibly removed a paying customer because of their lack of foresight.
Emotions don’t play a part in any of those statements. However, since we are not robots, I saw the pictures and concluded, Thank God for Southwest, my preferred carrier.
United wins? Logically they did not win. Logically they failed to accommodate a paying customer.
Nah, I'd just love to see flying become great again. It's a livestock operation. I drive every chance I get.