they needed to offer him 4x value of the ticket in cash and/or limit to $1300 in addition to the voucher. They didn’t follow their own written procedures and that’s why they’re in a world of sh#t
IMO airlines should be allowed to overbook. However, if there are more passengers than seats I don’t think they should be allowed to boot anyone involuntarily. They should be forced instead to offer higher and higher amounts of cash (not vouchers) until they find sufficient volunteers. I don’t care if the bidding gets to $50k.
That would allow the airlines to book fully and maximize profits, but also incentivize them to not take the practice too far. Which they do now.
No, once he was boarded he didn’t need to agree no matter what they offered. If it was preboarding you would be right.