They might as well throw money around for all the good it will do now. The damage to United’s reputation will last a generation and cost untold millions of dollars. United only wanted to fly four crew members to another location for a flight the following morning. There were any number of different ways that could have been done; the crew could even have flow in from some different city. Instead, this is this the result United got by treating their paying customers like dirt — or baby seals. Is this the result United wanted? That’s the answer to who is at fault here.
You’re right. Will not fly with United after this.
Flew with Jet Blue last month. No problems...