Sears will be used in some future class on how companies fail.
After over a hundred years in the mail order business they allowed a company like AMAZON to jump in and grab the market they should have been the leader in.
Years ago I bought a black and decker weed wacker from Sears. Every so often I need to replace the string cartridge. In the past I had to remember to drive by sears, go in, find what I want, wait in line and make a purchase. Could take as much as 30 minutes.
Now I go to Amazon, find what I want, one click and it is done. Delivered within two days. Total time perhaps 3 minutes.
Any wonder the box store is dying?
I agree, but I think you missed a step, their Internet site. People like me would rather order directly from Sears and avoid Amazon. But have you tried the Sears web site? It’s totally infuriating when I try it, which makes it less than useless. If it were just useless, I might keep trying it.