...hassle of returning items.”
It’s worse than a hassle in some cases. Bought something for $9.95 and it didn’t work so decided to send it back. Drove to the post office and found out that return postage, which was not reimbursed, was going to cost almost $8.00. So I kept the item and will just put it in a garage sale.
Rarely ever buy anything on-line any more unless it’s basic office supplies and then I get them from our local Staples but do have them delivered free or charge.
Well, that is going to change.