True. But when you have a general idea of your size and style the online experience has become pretty easy. Amazon is a breeze to return things, even shoes. I’ll buy most of my suits and jackets at Jose Banks and know what sizes there fit me. It’s really shoppers preference, but brick and mortar are goimg to have to adapt like every other industry.
My father shopped Jos A Banks by catalogue back in the 60s-80s, in the days before they had retail stores all over the country. He said their clothing was good quality and classic. My husband and our adult son shop in the stores. The salesmen know them and their preferences.
Amazon has return lockers near me, so you don’t even have to pay for return shipping.