Macy’s does not know their business.
EVERYTHING they sell is less expensive online or elsewhere.
She noticed one of the welfare drones for whom she constantly had to cover was rehired. The government gives them some sort of a subsidy for hiring these types.
So, they basically said "Screw Customer Service" and We said "Screw Macy's". Most of the people that go through that store now are there because it has the closest to the mall parking and they can cut through on their way to other stores.